Book an Appointment
Appointments are available up to seven days in advance. If you can’t attend a booked appointment, please let us know as soon as possible by emailing firstname.lastname@example.org
Before you arrive
Please physically clean your device. For detailed advice on how to clean Apple products, visit https://support.apple.com/en-gb/HT204172.
Apple will not allow devices to be repaired if the iCloud 'Find My’ setting is enabled. This is for your protection and relevant to:
- Mac from 2018 onwards
- Apple Watch
Disable Find My from the iCloud settings. If you are unable to access controls on the device (maybe because it won’t come on), please refer to this article for instruction.
During the appointment
Many repairs can be completed while you wait, otherwise our team member will provide an indication of how long the work will take, and be in touch once ready for collection.
Please make sure that you have another way for us to contact you, other than the device you’re leaving with us.
KRCS continue to observe sensible social distancing measures, and request the use of face coverings whilst in our stores. We appreciate your help to keep everybody safe.
If your device has not been cleaned before you arrive, our team member may ask you to clean it before we can carry out any work.
How much will it cost?
If covered by Apple warranty you will not pay for parts or labour. Otherwise, we provide a quotation for parts and labour upon diagnosis.
- There is a minimum diagnosis fee of £29 for Mac computers (if not covered by warranty)
We operate four Apple authorised service locations, the largest of which is located within KRCS head office on the outskirts of Nottingham city. The services offered in each location varies, so please check in the table below, that your chosen service centre offers the required service before you book an appointment.
If your Apple device was manufactured more than 5 years ago, we may not have access to genuine Apple spare parts, so please contact us before booking an appointment or visiting our stores.
Same Day iPhone Screen Replacement**
Apple Watch Service
Apple TV Service*
*In locations without Mac or Apple TV service we will transport your repair to and from one of our other service locations free of charge.
**Same day screen replacement is available on iPhone 7 models or newer, when stock of the required screen is available.
Book an appointment
To book your appointment please click the button below. Appointments are available up to seven days in advance, and new availability is added between 9am and 5pm, on the hour and at 20 minute intervals.
If your nearest KRCS location doesn’t have in-store repair facilities for your Mac, there’s no need to book an appointment. Bring your Mac into your nearest store and we'll book it in to the next available appointment at our Mac service location and transport free of charge. Completed repairs will be returned to your chosen location again for collection.
Diagnosis fees may apply to out-of-warranty Macs not purchased from KRCS. This is payable at the time of booking, and subtracted from labour charges if a repair is submitted.
iPhone, iPad & Apple Watch repairs
We understand how inconvenient it is to be without your device, especially iPhone, so we’re pleased to say that many models of iPhones are available for same day repair or replacement in our service centres, including same day screen replacement in certain locations when stock of required parts is available.
We aim to provide the iPhone screen replacement service for iPhone 7 or newer on a same day basis with our in house team of Apple trained technicians using stock of genuine Apple screens.
On the rare occasions that we aren't able to complete an iPhone repair on a same day basis, because of unforeseen technical challenges or parts shortages, we would normally be able to complete the service within 1 - 2 days thanks to next day availability of genuine Apple service parts and replacements.
For certain symptoms and repairs Apple may request that your iPhone, iPad, or Apple Watch is sent in to a central facility for service. This is known as 'mail-in' service and extends repair times to 5 - 7 days.