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Terms and Conditions


Billing Address Policy

For your protection, the billing/invoice address used for your order must match the registered cardholder address of your credit/debit card, or registered residence address for personal finance applications. This is part of the verification process we go through with our payment partners to protect against identity and payment fraud.

If you are paying by credit/debit card we can then deliver to any mainland UK address of your choice. If you’re paying by personal finance we must also deliver to the registered residence address used as part of the personal finance application.

Delivery Charges

Delivery Charges are as follows -

Online orders: Free delivery
Large Items (i.e. large laser printers): £50 inc VAT

We deliver to mainland UK and Northern Ireland addresses but after January 1st, 2021, we can no longer deliver to addresses in the Channel Islands. We do not deliver outside of the UK. We deliver products from multiple warehouse locations and goods arrive the next business day after we despatch them. Large Items may be delivered by alternative means, such as personalised van delivery by KRCS staff.

Accepted Payment Methods

We accept Apple Pay and all major credit and debit cards including AMEX (American Express).

Prices, Availability and Supplier Changes

Prices and availability shown on the KRCS online store are subject to change until your order has been accepted by KRCS and a contract of sale has been formed.

Before accepting your order, KRCS may need to amend the price of goods or services to reflect changes outside our reasonable control, including manufacturer, distributor or supplier price increases, changes in exchange rates, changes in taxation or duties, or errors in product pricing.

If a price change is required before your order has been accepted, KRCS will contact you before proceeding. You may then choose to continue with the order at the revised price or cancel the order and receive a refund of any payment already made for the affected goods or services.

Where goods are sourced from third-party manufacturers or distributors, including Apple, KRCS shall not be bound by pricing displayed, quoted or discussed before contract formation if the manufacturer or distributor changes its price before the goods are dispatched or delivered.

Orders and Contract Formation

When you place an order through the KRCS online store, your order constitutes an offer to purchase the goods and/or services specified in that order.

Receipt of your order, including any automated order acknowledgement, payment confirmation, finance application acknowledgement, estimated delivery date, or order status update, does not mean that KRCS has accepted your order.

A contract of sale will only be formed when KRCS dispatches the goods, delivers the goods, commences the services, or otherwise confirms in writing that your order has been accepted, whichever occurs first.

Until a contract has been formed, KRCS reserves the right to decline, amend or cancel an order. If we do so after payment has been taken, we will refund any payment made for goods or services we are not supplying.

Nothing in this section affects your statutory rights as a consumer.

Order Processing and Despatch Timing

In-Stock Items

Orders placed and paid for by 3:00 PM Monday through Friday will be dispatched the same business day. Orders placed after 3:00 PM will be dispatched the following business day. Weekend and bank holiday orders will be dispatched on the next available business day.

Delivery Times

Most deliveries arrive within one business day of dispatch. However, deliveries to the Scottish Highlands and Islands, locations outside the UK mainland (including Northern Ireland), or other remote/rural areas may require an additional 1-3 business days. You will receive a tracking link providing the most accurate delivery estimate.

Out-of-Stock Items

For out-of-stock goods, special-order goods and configured-to-order Mac products, supplier availability, lead times and pricing may change before KRCS is able to accept your order. If this happens, KRCS will contact you and you may choose whether to proceed at the revised price or cancel the affected part of your order.

Configured-to-order and bespoke products may not be cancellable once KRCS has placed their order with the relevant manufacturer or distributor. This does not affect statutory consumer rights where they apply.

Payment

Your credit/debit card or other selected payment method may be charged at the time you place your order. Where you apply for personal finance, the application will be handled by the relevant finance provider and remains subject to their approval process.

Taking payment, authorising payment, confirming receipt of payment, or acknowledging a finance application does not by itself mean that KRCS has accepted your order or that a contract of sale has been formed.

If KRCS is unable to accept or fulfil your order, or if you choose not to proceed following a notified change to price or availability before contract formation, KRCS will refund any payment received for goods or services not supplied.

Delivery and Risk

Delivery will be made to the address accepted by KRCS as part of your order.

Delivery dates and times are estimates only and are not guaranteed unless KRCS has expressly agreed otherwise in writing.

KRCS may deliver goods in instalments where items are supplied from different warehouse locations or become available at different times.

Risk in the goods passes to you when they are delivered to the delivery address specified in your order, or when they are collected by you or by a person authorised by you.

Returns and Cancellations Policies

KRCS apply all rights to consumer purchases as provided by the Consumer Rights Act 2015, and Consumer Contracts Regulations 2014 which relate more specifically to online orders. These regulations give consumers a cooling-off period of 14 days from placing the order if the goods have not arrived with you, or 14 days from receiving the goods. We then allow up to a further 14 days for you to arrange for the safe return of the goods to KRCS if they have already been delivered.

We may make a deduction from a refund for any loss in value of the goods if that is a result of any unnecessary handling by you. For example, you can check the nature, characteristics and functioning of the device, but not install your own software or data, or make general day-to-day use of the device. Additionally, any cosmetic damage not reported immediately to KRCS upon initial inspection of the device, will also result in a deduction from the refund.

For hygiene reasons, headphones of any sort cannot be returned once packaging seals have been broken. That includes all Beats, AirPods, EarPods and any other brand of over-ear, on-ear or in-ear headphones sold by KRCS. This does not affect statutory consumer rights, where applicable.

Where goods are not in stock at the time of placing an order KRCS have a period of 30 days to deliver those goods, after which point the delivery can be classed as ‘late' and the order can be cancelled without question.

Configured to order Macs do not benefit from the 'cooling-off’ period or ‘late delivery’ policy because of their bespoke nature and cannot be cancelled or returned as a rule, but please get in touch if you would like to request a cancellation or return of a bespoke Mac build. In the rare circumstances that we can cancel an order, or arrange a return of a configured to order Mac item with Apple’s factory, we may be able to apply an exception to this rule.

Where orders are cancelled after they have been shipped and/or have been declined at the point of delivery, we cannot issue a refund for these goods until they are confirmed as having been safely received by our warehouse. In certain circumstances, this process can take up to 21 days but will often be shorter. We will confirm with you once the goods are back with us and that we have issued your refund.

AppleCare+ 2-year or 3-year fixed term policies can be cancelled within the initial 30 day cooling off period after purchase. Customers wishing to cancel in this period must complete the request form found here. Customers with AppleCare+ Pay monthly and annual AppleCare+ plans must cancel their plan with Servify.

Businesses and education institutions buying from KRCS online don’t automatically have the same rights as consumers, but we will always try to provide a similar experience for returns and cancellations wherever possible. All requests for returns and cancellations from non-consumers are assessed on a case by case basis. If you wish to cancel an order or return something, please email store@krcs.co.uk with the details.

If there is a problem with the goods on delivery

If the goods are not as they should be on delivery (including but not limited to; goods are faulty, goods don't match our description, goods are not fit for purpose) then please email us on store@krcs.co.uk and let us know straight away. We will arrange to collect the goods and inspect them. Once the problem is verified, we'll be back in touch to arrange a refund, replacement or repair (whichever you prefer).

The Consumer Rights Act 2015 gives consumers 30 days from delivery to notify KRCS of any problems with delivered goods to be able to receive a full refund for goods of unsatisfactory quality or not as described, but we will try to go above and beyond these rights wherever possible. Consumers also have the right to report faults with goods within six months of delivery, and if the fault is determined to have been present at the time of delivery we may also be able to offer a full refund or replacement of the original purchase. For business and education customers we would normally deal with any problems under the terms of the manufacturer's warranty.

If there is a problem with the goods during the first year manufacturers warranty period

KRCS are a long-established Apple Authorised Service Provider, and we can repair all Apple products. We can also have repaired all third-party products purchased from ourselves while they are inside their warranty period. If you believe your product need warranty repair then please email us on helpdesk@krcs.co.uk and tell us the problem. We will let you know the best course of action, depending on where you are in the country. Apple have Authorised Service Providers all round the country, and it may be easier for you to take the product to one of them if they are closer to you. Also, some third party vendors (Epson, HP etc) offer direct service without needing the dealer to be involved.

Returning goods to KRCS

If you need to return goods to KRCS, we generally insist that goods are returned in their original packaging, boxes and outer shipping material to ensure they are as protected as possible during transit. KRCS cannot accept liability for loss or damage to goods in transit.

In line with our legal obligations, as outlined in the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014 where they relate specifically to online orders, we will ensure you are not left out of pocket when shipping faulty goods back to KRCS. Goods should be shipped using a competent and appropriate courier service that is tracked and sufficiently insured, as well as securely packed and protected for transit. If KRCS choose to arrange a courier collection of the goods, it remains your responsibility to ensure any goods being collected are safely and appropriately packaged for transit.

We may make a deduction from a refund for any loss in value of the goods if that is a result of any unnecessary handling by you. For example, you can check the nature, characteristics and functioning of the device, but not install your own software or data, or make general day-to-day use of the device. Additionally, any cosmetic damage not reported immediately to KRCS upon initial inspection of the device, will also result in a deduction from the refund.

Returned goods will be checked over and receipt of goods confirmed with you the same working day as they have been delivered to our premises. Where any damage is observed, photographic evidence will be shared with you so that you may pursue any appropriate claims with your courier. If for any reason, you no longer have the original packaging and shipping material that your product was delivered in, please DO NOT ship the products without first discussing safe and appropriate packaging for shipment with KRCS. Again, we cannot be held liable for damage, however it is caused, when it is in transit between you and KRCS.

If any doubt about any of the above, please do not ship goods back to KRCS without contacting us first, either by email or call us to discuss your situation.

KRCS 2 Year Warranty

What is it?

The KRCS 2 year warranty is a hardware guarantee provided on all new Mac, iPad, iPhone and Apple Watch purchases by consumers, from our website. The coverage starts from your date of purchase and is provided in addition to, not instead of, rights provided by consumer law.

During the first year, your device is covered by Apple’s standard warranty, terms of which can be found at www.apple.com/legal/warranty.

The second additional year of coverage is provided by KRCS as an Apple Authorised Service Provider.

Your purchase receipt/invoice is your proof of coverage and should be retained at all times.

What’s Covered By The Warranty?

The KRCS 2 year warranty covers consumer purchases of a new Mac, iPad, iPhone and Apple Watch against breakdowns and defects in materials and workmanship when used in accordance with Apple's user manuals. Coverage commences from the date of original retail purchase.

In the event of a breakdown in accordance with normal use and limitations of the warranty, you can expect parts and labour costs required to repair the device to be free of charge. If the device cannot be repaired it will be replaced with an item of equivalent specification.

Coverage is transferable so if you sell the device before it is two years old, the new owner will be able to benefit from the KRCS 2 year warranty, provided they are able to show proof of coverage at the time of a claim.

What’s Not Covered By The Warranty?

KRCS make specific exclusions to the KRCS 2 year warranty. These exclusions do not affect statutory consumer rights, and in some cases, the standard Apple or other manufacturers warranty will still apply and provide coverage during the first year of ownership.

Exclusions are:

  • Damage caused by misuse, neglect or applications outside of those expected for a product of its type as documented in the Apple manuals available at support.apple.com
  • Purchases made by a business, or devices used commercially for the purposes of a business or other organisation.
  • AirPods or other Apple hardware besides Mac, iPad, iPhone and Apple Watch.
  • Beats and other Non-Apple branded hardware products.
  • Apple branded accessories provided with the device (chargers, headphones, cables etc)
  • Purchases of clearance, refurbished, used or ex-demonstration products.
  • Software related issues.
  • Personal data loss or recovery costs.
  • Consumable parts designed to diminish over time (batteries, outer casing and other protective coatings).
  • Screen burn or other issues caused by prolonged use, or applications beyond expected consumer use.
  • Stuck pixels on a display (bright dots on a display) developed within the warranty period, or at any time if within manufacturers tolerances.
  • Accidental or deliberate damage, misuse or damage by factors like liquid, heat, fire or other external causes.
  • Damage caused by another product not originally supplied with the device (e.g. third-party chargers, cables, hardware upgrades, etc).
  • Damage caused by repairs from a non-Apple authorised service provider.
  • Technical support for issues not directly related to an eligible hardware fault.
  • Products which have been modified from their originally supplied configuration/specification (aftermarket screens, batteries, drives, etc) without written permission from KRCS.
  • Consequential losses as a direct result of the device failure or any cost beyond the original purchase price of the goods involved.
  • Shipping or other costs associated with returning and collecting a device from KRCS or other Apple authorised service locations.
  • Costs of services from a third party repairer unless prior written consent from KRCS has been given confirming that those costs will be covered.
  • Devices purchased and used outside of the UK.


Your Responsibilities

You as the owner of the device are responsible for its use, maintenance and storage in accordance with product manuals and documentation.

You are responsible for maintaining appropriate backups of any data stored on products supplied by KRCS

KRCS shall not be liable for loss of data where appropriate backups have not been maintained, except where such liability cannot be excluded by law.

KRCS are not liable for loss of data or the safe keeping of data while devices are being repaired. Before submitting your product for service you should keep a secondary backup copy of its contents if possible and disable all security and passwords. Guidance on how to do this for iPad, iPhone and iPod can be found here:

https://www.krcs.co.uk/support/service-preparation-for-ios-devices

The contents of your product's storage media may be erased, replaced and/or reformatted in the course of service.

How To Obtain Service?

The first step in obtaining service under the KRCS 2 year warranty should be emailing helpdesk@krcs.co.uk with your enquiry.

Within the first year of coverage and under the terms of Apple’s warranty it is possible for repairs to be carried out by any Apple authorised service location in the UK.

During the second year of coverage, repair services are provided by KRCS. Depending on the exact circumstances, and with prior written consent from KRCS, it may be possible for a third party Apple authorised service location to facilitate repairs during the second and third year of coverage, but it is expected and implied that all repairs during this period are completed by KRCS.

Governing Law

These terms are governed by the laws of England and Wales.

Data Protection

KRCS will process personal data in accordance with UK GDPR, the Data Protection Act 2018 and the KRCS Privacy Policy.

Further details are available in the KRCS Privacy Policy:

https://www.krcs.co.uk/privacy-policy/

Limitation of Liability

Nothing in these terms limits or excludes KRCS’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights where such rights cannot be excluded, or any other liability which cannot be limited or excluded by law.

KRCS shall not be liable for indirect or consequential losses, loss of profit, loss of business, loss of revenue, loss of goodwill, or loss of data, except where such liability cannot be excluded by law.

For business and education customers, KRCS’s total liability shall not exceed the value of the goods or services giving rise to the claim, except where such liability cannot be limited by law.

Events Outside Our Reasonable Control

KRCS shall not be liable for failure or delay caused by events outside our reasonable control, including supplier delays or failure, manufacturer allocation issues, logistics disruption, courier delays, payment provider issues, finance provider delays, system outages, or changes in law or regulation.

Where such an event affects your order, KRCS will contact you as soon as reasonably possible and will take reasonable steps to minimise the effect of the delay.

Complaints and dispute resolution

KRCS is committed to resolving complaints fairly, consistently and promptly. You can click here to download a copy of our complaints policy.

If you have a complaint relating to your order, product, service, invoice, finance application, account administration or any other aspect of your relationship with KRCS, please raise the matter in the first instance by emailing info@krcs.co.uk.

KRCS will acknowledge and investigate complaints in accordance with its Complaints Policy and will seek to resolve disputes through discussion, investigation and escalation where appropriate.

If we cannot resolve your issue satisfactorily, you may ask for the matter to be escalated to the Customer Service Director at customer_service_director@krcs.co.uk.

Before commencing legal proceedings, both parties agree to make reasonable efforts to resolve any dispute through the KRCS Complaints Procedure and escalation process. Where a dispute remains unresolved following completion of that process, either party may exercise its legal rights and remedies.

customer_service_director@krcs.co.uk.

Customer Service Director
KRCS Group Limited
Queens Court
Lenton Lane
Nottingham
NG7 2NR

Version:

September 2026 – supersedes all previous versions