KRCS Head Office
Queens Court, Lenton Lane
Nottingham Head Office Service Centre
The KRCS Head Office Service Centre is located on the Lenton Lane industrial estate. We can repair all Mac, iPad, iPod, iPhone and Apple accessories whether in or out of warranty. Machines older than 5-7 years may not have full parts availability.
To book an appointment with an engineer, please go to https://getsupport.apple.com, select the device you are having issues with and follow the on-screen prompts.
My repair - What happens next?
At your appointment, our Apple qualified engineers will diagnose your product and provide with a cost of repair if not covered by warranty, or we will simply proceed with the repair if it is covered by warranty.
The time it will take to complete your repair varies by product and fault in the case of iPhone:
iPhone screen repairs 5 - 7 days - These are the only iPhone repairs that we do not complete in house because they are sent to Apple’s factory for the screen to be fitted to ‘as new’ standard.
iPhone other faults (not damaged screen) 0 - 1 days - KRCS Head Office Service Centre hold a stock of replacement iPhones to provide same day replacement for many models if required, alternatively non-stock models are normally available the following working day to your appointment in store.
iPad 1 - 2 days - Replacement iPad units are not held in stock but are normally available the following working day to your appointment in store.
Mac 0 - 3 days - Many software issues with Mac can be resolved during your appointment, and hardware components if required are not held in stock but are normally available the following working day to your appointment in store.
Apple Watch 5 - 7 days - All Apple Watch repairs are sent to Apple’s factory for the screen to be fitted to ‘as new’ standard.
KRCS are Apple Authorised Service Providers (AASPs). AASPs are part of a network of Apple-authorised businesses that provide comprehensive support and repair services for Mac products. AASPs employ Apple-certified technicians, who complete regular Apple training and assessments, so you can be confident you're getting help from qualified, experienced professionals.
If you take your device to one of our APR stores which do not have in store repair facilities we will book in and transport your repair to our nearest KRCS Service Centre, free of charge. For the fastest turnaround, you could consider booking an appointment directly with one of our service centres via https://getsupport.apple.com.