Quality Policy

- Updated April, 2026

KRCS Group Ltd provides the sale, distribution, repair, support, and management of technology solutions and related services across the Consumer, Commercial, and Education markets. This includes the provision of managed services, technical support, and professional services designed to meet the needs of our customers and stakeholders.

We are committed to delivering consistently high-quality products and services, meeting applicable requirements, and enhancing customer satisfaction through the effective application of our quality management system.

To achieve this, we intend to maintain and continually improve our standards of work by supplying professional solutions using established processes, skilled personnel, and industry-recognised systems, all supported by a structured quality management system.

Senior management recognises that effective Quality and Environmental Management are integral to the long-term success and sustainability of the business. These disciplines are embedded into our strategic and operational decision-making, and we actively involve our employees in achieving the objectives we set.

This Quality Policy is appropriate to the purpose and context of the organisation and supports its strategic direction. KRCS Group Ltd will maintain a documented quality management system that conforms to the requirements of ISO 9001:2015.

As part of our quality management system, we commit to:

• Complying with all applicable legal, regulatory, and contractual requirements
• Identifying, evaluating, and managing risks and opportunities to acceptable levels
• Adopting a process-based approach to deliver consistent and effective outcomes
• Establishing, monitoring, and communicating quality objectives and performance throughout the organisation
• Providing a safe and supportive working environment for employees, contractors, and others affected by our activities
• Building strong, mutually beneficial relationships with customers and suppliers
• Ensuring all personnel are competent, trained, and supported to perform their roles effectively

We aim to meet or exceed the expectations of our customers, partners, and other interested parties by continually improving our services, processes, and management systems.

This policy is communicated, understood, and applied throughout the organisation and is reviewed regularly to ensure its ongoing suitability.