Credit Application

Terms and Conditions of Sale

1. Definitions and Scope

1.1 These Terms and Conditions govern the supply of all goods, software, and services by KRCS Group Ltd (“KRCS”) to the Client.

1.2 The Client agrees to purchase and KRCS agrees to supply such goods and/or services in accordance with these Terms.

1.3 These Terms apply to all orders unless otherwise agreed in writing.

2. Price and Charges

2.1 The total price may include:

• Equipment and software
• Delivery and installation (if specified)
• Professional and support services (if specified)
• VAT at the applicable rate at the time of supply

2.2 KRCS reserves the right to adjust prices to reflect:

• Changes in taxation, duties, or legislation
• Additional costs required to meet legal or regulatory requirements
• Costs arising from customer-requested changes or third-party dependencies

2.3 Unless stated otherwise, all prices exclude VAT, delivery, and any additional works required at the Client’s premises.

3. Delivery and Risk

3.1 Delivery will be to the address agreed with the Client.

3.2 Risk in goods passes to the Client upon delivery or when made available for collection or shipment.

3.3 KRCS may deliver goods in instalments.

3.4 Delivery dates are estimates only and are not guaranteed.

4. Title (Ownership of Goods)

4.1 Ownership of goods remains with KRCS until full payment has been received.

4.2 Until ownership passes:

• The Client shall hold the goods as bailee
• Goods must remain identifiable and separate
• KRCS may recover goods in the event of non-payment

5. Services and Managed Services

5.1 KRCS may provide professional services, support services, or managed services.

5.2 Where applicable, services may be delivered under a separate agreement or statement of work.

5.3 KRCS reserves the right to suspend services where payment terms are not met.

5.4 Service performance may depend on third-party systems and vendors (including but not limited to Apple, Microsoft, and Jamf), for which KRCS is not responsible.

6. Acceptance

6.1 Goods and services shall be deemed accepted upon delivery, installation, or first use, unless otherwise agreed in writing.

7. Payment Terms

7.1 Payment terms are strictly net 30 days, unless agreed otherwise in writing.

7.2 Credit facilities are subject to status and may be withdrawn at any time.

7.3 KRCS may require deposits for new accounts or high-value orders.

7.4 If payment is not received when due, KRCS reserves the right to:

• Suspend supply of goods and/or services
• Withdraw credit terms and require payment in advance
• Charge interest and recovery costs in accordance with applicable UK legislation

7.5 The Client shall pay all invoices in full without deduction or set-off.

8. Cancellation and Returns

8.1 Orders may be cancelled prior to dispatch with KRCS agreement. Deposits may be retained.

8.2 Returns are only accepted with prior authorisation (RMA) and must:

• Be requested within 30 days of delivery
• Be in resaleable condition
• Comply with KRCS return policies

8.3 Certain items (including bespoke, configured, or special-order goods) may not be eligible for return.

9. Warranty

9.1 Goods are supplied with the benefit of applicable manufacturer warranties.

9.2 KRCS acts as an intermediary for such warranties where applicable.

9.3 Software is supplied as provided by the manufacturer and may include limited warranties.

9.4 Except as stated, KRCS provides no additional warranties beyond those required by law.

10. Limitation of Liability

10.1 KRCS shall not be liable for:

• Loss of profit, revenue, or business
• Indirect or consequential loss

10.2 KRCS’s total liability shall not exceed the value of the contract (excluding VAT).

10.3 Nothing in these Terms limits liability for death or personal injury caused by negligence or any other liability which cannot be excluded by law.

11. Data and Cybersecurity

11.1 The Client is responsible for maintaining appropriate data backups and security measures.

11.2 KRCS shall not be liable for loss of data where backups have not been maintained.

11.3 KRCS shall not be liable for outages, failures, or breaches related to third-party platforms or services beyond its control.

12. Data Protection

12.1 KRCS will process personal data in accordance with:

• UK GDPR
• Data Protection Act 2018

12.2 KRCS will implement appropriate technical and organisational measures to protect personal data.

12.3 Further details are available in the KRCS Privacy Policy: https://www.krcs.co.uk/privacy-policy

13. Termination

13.1 KRCS may terminate or suspend supply if the Client:

• Fails to meet payment obligations
• Becomes insolvent or ceases trading
• Breaches these Terms

13.2 Upon termination:

• All outstanding amounts become immediately payable
• KRCS may recover goods and/or cease services

14. Force Majeure

14.1 KRCS shall not be liable for failure or delay caused by events beyond its reasonable control, including supplier failure, logistics disruption, or system outages.

15. Authority

15.1 The person placing the order or accepting these Terms confirms they are authorised to bind the Client.

16. Governing Law

16.1 These Terms are governed by the laws of England and Wales.

Version

May 2026 – supersedes all previous versions