Business Account Application

Apply for a business account to accept the following ’Terms and Conditions of Sale’. Completing the application will allow us to set up your organisation on our systems and accept orders via our business team.

During that application process you can optionally request a KRCS credit facility. Credit facilities require an established trading relationship with new customers, which in most cases means completing a small number of typical transactions funded with a lease agreement, bank transfer or card payment.

Application for a credit facility includes a business profile assessment process by Experian, and will require the transfer and sub-processing of all data provided on the Business Account Application form. Where a credit facility is not requested your details will not be shared with any 3rd party.

Terms and Conditions of Sale

1. Definitions and Scope

1.1 These Terms and Conditions govern the supply of all goods, software, and services by KRCS Group Ltd (“KRCS”) to the Client.

1.2 The Client agrees to purchase and KRCS agrees to supply such goods and/or services in accordance with these Terms.

1.3 These Terms apply to all orders unless otherwise agreed in writing.

2. Quotations, Orders and Contract Formation

2.1 Any quotation provided by KRCS is an invitation to treat only and does not constitute a binding offer.

2.2 An order placed by the Client constitutes an offer by the Client to purchase the goods and/or services specified in that order.

2.3 Receipt of an order by KRCS, including any order acknowledgement, order confirmation, estimated delivery date, or request for payment, does not constitute acceptance of the Client’s offer.

2.4 A contract shall only be formed when KRCS dispatches the goods, delivers the goods, commences the services, or otherwise confirms in writing that the contract of sale has been formed.

2.5 Until a contract is formed in accordance with clause 2.4, KRCS reserves the right to decline, amend, or cancel any order without liability.

3. Price and Charges

3.1 The total price may include:

• Equipment and software
• Delivery and installation (if specified)
• Professional and support services (if specified)
• VAT at the applicable rate at the time of supply

3.2 KRCS reserves the right to adjust pricing at any time prior to contract formation to reflect:

• (a) increases in manufacturer, distributor or supplier pricing;
• (b) changes in exchange rates;
• (c) changes in taxation, duties or legislation;
• (d) additional costs required to meet legal or regulatory requirements; and
• (e) costs arising from Client-requested changes or third-party dependencies.

Where a price adjustment is required prior to contract formation, KRCS shall notify the Client and the Client may elect to proceed at the revised price or cancel the order without penalty.

3.3 Unless stated otherwise, all prices exclude VAT, delivery, and any additional works required at the Client’s premises.

3.4 Where goods are sourced from third-party manufacturers or distributors, KRCS shall not be bound by pricing quoted or discussed prior to contract formation where such manufacturers or distributors increase their prices before dispatch or delivery of the goods.

4. Delivery and Risk

4.1 Delivery will be to the address agreed with the Client.

4.2 Risk in goods passes to the Client upon delivery or when made available for collection or shipment.

4.3 KRCS may deliver goods in instalments.

4.4 Delivery dates are estimates only and are not guaranteed.

5. Title (Ownership of Goods)

5.1 Ownership of goods remains with KRCS until full payment has been received.

5.2 Until ownership passes:

• The Client shall hold the goods as bailee
• Goods must remain identifiable and separate
• KRCS may recover goods in the event of non-payment

6. Services and Managed Services

6.1 KRCS may provide professional services, support services, or managed services.

6.2 Where applicable, services may be delivered under a separate agreement or statement of work.

6.3 KRCS reserves the right to suspend services where payment terms are not met.

6.4 Service performance may depend on third-party systems and vendors (including but not limited to Apple, Microsoft, and Jamf), for which KRCS is not responsible.

7. Acceptance

7.1 For the purposes of product conformity and performance only, goods and services shall be deemed accepted by the Client upon delivery, installation or first use unless otherwise agreed in writing.

8. Payment Terms

8.1 Payment terms are strictly net 30 days, unless agreed otherwise in writing.

8.2 Credit facilities are subject to status and may be withdrawn at any time.

8.3 KRCS may require deposits for new accounts or high-value orders.

8.4 If payment is not received when due, KRCS reserves the right to:

• Suspend supply of goods and/or services
• Withdraw credit terms and require payment in advance
• Charge interest and recovery costs in accordance with applicable UK legislation

8.5 The Client shall pay all invoices in full without deduction or set-off.

9. Cancellation and Returns

9.1 Orders may be cancelled prior to dispatch with KRCS agreement. Deposits may be retained.

9.2 Returns are only accepted with prior authorisation (RMA) and must:

• Be requested within 30 days of delivery
• Be in resaleable condition
• Comply with KRCS return policies

9.3 Certain items (including bespoke, configured, or special-order goods) may not be eligible for return.

10. Warranty

10.1 Goods are supplied with the benefit of applicable manufacturer warranties.

10.2 KRCS acts as an intermediary for such warranties where applicable.

10.3 Software is supplied as provided by the manufacturer and may include limited warranties.

10.4 Except as stated, KRCS provides no additional warranties beyond those required by law.

11. Limitation of Liability

11.1 KRCS shall not be liable for:

• Loss of profit, revenue, or business
• Indirect or consequential loss

11.2 KRCS’s total liability shall not exceed the value of the contract (excluding VAT).

11.3 Nothing in these Terms limits liability for death or personal injury caused by negligence or any other liability which cannot be excluded by law.

12. Data and Cybersecurity

12.1 The Client is responsible for maintaining appropriate data backups and security measures.

12.2 KRCS shall not be liable for loss of data where backups have not been maintained.

12.3 KRCS shall not be liable for outages, failures, or breaches related to third-party platforms or services beyond its control.

13. Data Protection

13.1 KRCS will process personal data in accordance with:

• UK GDPR
• Data Protection Act 2018

13.2 KRCS will implement appropriate technical and organisational measures to protect personal data.

13.3 Further details are available in the KRCS Privacy Policy: https://www.krcs.co.uk/privacy-policy

14. Termination

14.1 KRCS may terminate or suspend supply if the Client:

• Fails to meet payment obligations
• Becomes insolvent or ceases trading
• Breaches these Terms

14.2 Upon termination:

• All outstanding amounts become immediately payable
• KRCS may recover goods and/or cease services

15. Force Majeure

15.1 KRCS shall not be liable for failure or delay caused by events beyond its reasonable control, including supplier failure, logistics disruption, or system outages.

16. Authority

16.1 The person placing the order or accepting these Terms confirms they are authorised to bind the Client.

17. Governing Law

17.1 These Terms are governed by the laws of England and Wales.

18. Complaints and Dispute Resolution

18.1 KRCS is committed to resolving complaints fairly, consistently and promptly.

If a customer has a complaint relating to products, services, invoices, account administration, finance introductions or any other aspect of their relationship with KRCS, they should raise the matter in the first instance using the KRCS Complaints Procedure.

Complaints may be submitted by email to info@krcs.co.uk or in writing to:

KRCS Group Ltd
Queens Court, Lenton Lane
Nottingham, NG7 2NR

KRCS will acknowledge and investigate complaints in accordance with its Complaints Policy and will seek to resolve disputes through discussion, investigation and escalation where appropriate.

18.2 Before commencing legal proceedings, both parties agree to make reasonable efforts to resolve any dispute through the KRCS Complaints Procedure and escalation process.

Where a dispute remains unresolved following completion of that process, either party may exercise its legal rights and remedies.

A copy of the KRCS Complaints Policy is available upon request.

Version:

August 2026 – supersedes all previous versions