AppleCare+
Service and support from the people who know your Apple products best.
What does AppleCare+ cover?
Mac | Apple Display | iPad | iPad Pro M4, iPad Air M2, iPad mini A17 | iPhone | iPhone (includes theft & loss cover) | Watch | Apple TV | HomePod | Headphones ***** | |
Support & Service Coverage | Up to 3 years | Up to 3 years | Up to 2 years | Up to 2 years | Up to 2 years | Up to 2 years | Up to 2 years | Up to 3 years | Up to 2 years | Up to 2 years |
Incidents of accidental Damage | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Excess fee for screen or rear glass damage † | £79 | £79 | £39 | £25 | £25 † | £25 † | £49 (£55 for Ultra) | - | - | - |
Excess fee for other damage | £229 | £229 | £39 | £79 | £79 | £79 | £49 (£55 for Ultra) | £15 | £29 (£15 for mini) | £25 |
Excess fee for Apple Pencil/Keyboard **** | - | - | £25 | £25 | - | - | - | - | - | - |
Excess fee for Theft & Loss | - | - | - | - | £109 | - | - | - | - | |
Apple Tech support | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 | 24/7 |
Battery (less than 80% capacity) | Yes | - | Yes | Yes | Yes | Yes | Yes | - | - | Yes |
Onsite support | Yes | Yes | - | - | - | - | - | - | - | - |
Express replacement | - | - | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Included accessories covered | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | - | - |
† Rear glass damage applicable to iPhone 12, 13, 14, 15 and 16 models only. Combined screen and rear glass damage on the same iPhone is subject to £50 excess fee. All other models with rear glass damage, and damage to the rear camera lens on all models are subject to the excess fee for 'other damage'.
* Priority access for KRCS customers, all products covered by AppleCare benefit from Apple-certified service and support.
** For batteries retaining less than 80% of their original capacity.
*** Unlimited incidents of accidental damage for products detailed below, each incident being subject to an excess fee as shown.
**** AppleCare+ with Theft and Loss provides coverage for up to two incidents of theft or loss every 12 months and requires 'Find My' to be enabled on the iPhone
***** AppleCare+ for headphones is only available for serialised AirPod and Beats products. For a full list of eligible products please ask in store