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AppleCare+

Service and support from the people who know your Apple products best.

What does AppleCare+ cover?

 MacApple DisplayiPadiPad Pro M4, iPad Air M2, iPad mini A17iPhoneiPhone (includes theft & loss cover)WatchApple TVHomePodHeadphones *****
Support & Service CoverageUp to 3 yearsUp to 3 yearsUp to 2 yearsUp to 2 yearsUp to 2 yearsUp to 2 yearsUp to 2 yearsUp to 3 yearsUp to 2 yearsUp to 2 years
Incidents of accidental DamageUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimitedUnlimited
Excess fee for screen or rear glass damage †£79£79£39£25£25 †£25 †£49 (£55 for Ultra)---
Excess fee for other damage£229£229£39£79£79£79£49 (£55 for Ultra)£15£29 (£15 for mini)£25
Excess fee for Apple Pencil/Keyboard ****--£25£25------
Excess fee for Theft & Loss----£109----
Apple Tech support24/724/724/724/724/724/724/724/724/724/7
Battery (less than 80% capacity)Yes-YesYesYesYesYes--Yes
Onsite supportYesYes--------
Express replacement--YesYesYesYesYesYesYesYes
Included accessories coveredYesYesYesYesYesYesYesYes--

 

† Rear glass damage applicable to iPhone 12, 13, 14, 15 and 16 models only. Combined screen and rear glass damage on the same iPhone is subject to £50 excess fee. All other models with rear glass damage, and damage to the rear camera lens on all models are subject to the excess fee for 'other damage'.
* Priority access for KRCS customers, all products covered by AppleCare benefit from Apple-certified service and support.
** For batteries retaining less than 80% of their original capacity.
*** Unlimited incidents of accidental damage for products detailed below, each incident being subject to an excess fee as shown.
**** AppleCare+ with Theft and Loss provides coverage for up to two incidents of theft or loss every 12 months and requires 'Find My' to be enabled on the iPhone
***** AppleCare+ for headphones is only available for serialised AirPod and Beats products. For a full list of eligible products please ask in store