Apple Repair & Exchange Programs - Current programs and KRCS involvement

Updated January, 2026

What are Apple Exchange & Repair Extension Programs?

Apple employ some of the best manufacturing processes in the world to maintain their renowned quality and reliability, but as is inevitable with volumes manufactured they do infrequently identify manufacturing issues with certain components.

These issues manifest in the form of ongoing functional issues, cosmetic defects or on very rare occasions potential safety issues with an Apple product.

Apple have also been known to offer an ‘amnesty’ style program where products associated with, but not directly manufactured by Apple are eligible for a cost subsidised exchange to an Apple branded alternative, potentially because the non-Apple alternative presents a safety risk.

Which products are currently affected?

Apple Service Programmes are detailed on the Apple web site:

https://support.apple.com/en-gb/service-programs

If you’re not sure if one of these programmes applies to your device, the best place to start is getsupport.apple.com or email KRCS with the details via info@krcs.co.uk including the serial number and date of purchase for your device.