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KRCS Group Limited COVID-19 Risk Assessment & Action Plan

KRCS online, in-store and service.


An update from our directors

As the UK emerges cautiously from many of it’s COVID restrictions, we find ourselves in step 4 of the government plan to return normality to England. The team here at KRCS fully support a gradual implementation of this easing and believe we should stay alert to the ongoing danger, minimising risk to customers and staff in our locations wherever possible.

Our three Apple Premium Retail stores have removed most social distancing measures in line with government advice, but we would ask that all customers are respectful of individual needs. Also, KRCS staff may still be wearing face coverings when you visit our stores for your safety. We don't insist that customers wear face coverings, but our staff would certainly appreciate this courtesy for their safety.

The KRCS online store and 'Click and collect' services continue to be available, and you can find individual store opening hours from the locations menu on our web site.

Genuine Apple repair services have been essential for many workers over the last 12 - 18 months as many of us negotiated the additional hazards of working from home. Whilst we obviously wouldn’t claim that to be life saving work, the uninterrupted efforts of our repair technicians during the pandemic has certainly assisted those who have performed so heroically in frontline health and social care roles. If you’d like to share any stories of how our technicians helped you to keep on working during the pandemic, please send an email to feedback@krcs.co.uk with the details.

To check availability and book an appointment with our technicians go to www.krcs.co.uk/apple-repairs.

We will continue to monitor all risk associated with the work practices and procedures of our four premises on an ongoing basis. KRCS Group Limited (KRCS, the Company), make specific reference to the following areas:

In identifying the risks associated with COVID-19, KRCS attempts to do everything reasonably practicable to minimise these risks whilst recognising they cannot be completely eliminated.

As referenced earlier, the Company operates from four locations:-

  • Queens Court, Lenton Lane, Nottingham (Head Office)
  • Victoria Shopping Centre, Nottingham (Retail Store)
  • Derbion Shopping Centre, Derby (Retail Store)
  • Princes Quay Shopping Centre, Hull (Retail Store)

There are a number of common risks associated with all of these locations and, by their very nature, increased risks associated with the three retail stores.

Common Risks to all Locations (identified as, but not limited to).

  • Number of people, staff and customers, in a specific space.
  • Face to face desk locations.
  • Multiple person use of desks, telephones and/or computer equipment.
  • Unnecessary contact between staff members.
  • Hand washing and surface cleaning.
  • Face to face contact with customers.
  • Handling of customer devices for repair or replacement.
  • Handling cash, credit cards and credit card terminals.

It is acknowledged that KRCS cannot manage customers within shopping centres or other public spaces, and can only manage customers within our premises.

Working from Home.

Each role within the company has been examined to establish whether or not it could be successfully undertaken from the staff members home. Those able to work from home have been asked to do so.

Social Distancing.

KRCS requires that all staff and customers observe the current government guidelines in force relating to social distancing.

Personal Protective Equipment and Cleaning and Sanitising Equipment.

The Company is not insisting on the use of personal protective equipment. This is in accordance with government guidelines. The Company is, however, providing all members of staff, wherever they are based, with the opportunity to request face masks and disposable nitrile gloves.

Action Plan.

If any staff member displays any of the known symptoms of COVID-19, they should inform their line manager and leave the building immediately and then observe the isolation protocol advised by the government.

Similarly, if any staff member displays these symptoms whilst at home then they must not report for work.

Repair Facility, Head Office and Retail Stores.

Please see krcs.co.uk/apple-repairs for further information relating to repairs, and how workflows are affected by new, safer working practices.

Retail Stores.

As mentioned earlier, the company operates three retail stores; the Nottingham Victoria Centre; the Derbion Centre Derby; Princes Quay in Kingston upon Hull.

As general good practice to protect all KRCS staff, in the best way possible, and clearly therefore by association all KRCS customers and suppliers, all retail staff must follow the guidelines in the general section at the beginning of this document, specifically:-

  • Keep your distance
  • No physical contact
  • Regular hand washing using soap and water
  • Regular cleaning and sanitising of all equipment
  • End of day cleaning of all demonstration and system units
  • End of day cleaning of all telephone and credit card terminals

Customers with disabilities or protected characteristics.

All KRCS staff must be sensitive to the special needs of some members of the public. This does not imply priority access but is does both imply and specify that consideration should be given.



Updated on 19/07/2021

Covid-19